Tell us what went wrong with a previous order and request a refund or redelivery.
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Do you ship internationally?
International Shipping
Online Payment
International orders can be processed online and paid with Visa, MasterCard, Discover, or American Express. International shipping charges will be calculated during checkout.
Verification
All online international orders are verified through the Jomashop.com payment system to accommodate our international cardholders. Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved, you will be notified of your canceled order status via email.
Wire Transfer Payment
In addition to credit card payments, Jomashop.com also accepts international orders via wire transfer. Wire transfer orders must be submitted via email and processed manually. When sending Jomashop.com an international wire transfer payment, please make sure to pay all fees associated with your wire transfer (contact your bank for fee details). Jomashop.com will email you a list of wire transfer instructions after an invoice is generated in our system and an order total is confirmed.
Duty and Shipping
Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS.
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Shipping Problems
If an international order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Jomashop. If the item is received damaged, please contact Jomashop within five business days of delivery to conduct a claim. Please hold onto your shipping box because our insurance company may want to inspect it. If the item is not received at all, we are required to wait 45 days after the shipment date to conduct an insurance claim.
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What is Financing Via Affirm?

Pay over time, on your terms.
Buy with Affirm - and pay off your purchase in easy, fixed monthly payments.
Rates from 10-30% APR (Finance up to $17,500).
3, 6 and 12-month financing is available
Pay over time for your luxury item on Jomashop.
Affirm and Jomashop have teamed up to offer easy financing – without a catch. There are no gimmicks, like deferred interest or hidden fees, so the total you see at checkout is always what you'll actually pay.
Quick and Easy
Your Affirm account is created using your name, email, mobile phone number, birthday, and last 4 digits of SSN. This combination helps Affirm verify and protect your identity.
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SIMPLE CHECKOUT
Checkout is easy: just select Affirm and enter some basic information for an instant loan decision.
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YOU'RE IN CONTROL
Pick a loan that fits your budget - choose to pay off your purchase over 3, 6, or 12 months.
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INSTANT APPROVAL
Your loan is complete and we can process your order immediately.
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SAFE & SECURE
There's no card number to steal, so your account stays secure.
Choose 3, 6, or 12 monthly payments
Affirm designed its loans to offer you flexibility and control over your budget. Affirm offers rates from as low as 10-30% APR based on your credit. Actual rates will be shown at checkout.
Real People, Real Support
Affirm has a dedicated team in San Francisco, at Affirm HQ, ready to answer your questions and help out however they can.
Frequently Asked Questions
- What information does Affirm require?
- Your Affirm account is created using your name, email address, mobile phone number, birthday, and last 4 digits of your SSN. This combination helps Affirm verify and protect your identity.
- Why was I prompted for a checking account?
- Affirm sometimes requires additional information to consider a credit application. Such information may include an active checking account, which helps Affirm verify your identity and your ability to repay the requested loan. If it prompts you for this information, but you are unable to provide it, Affirm will be unable to approve your credit application.
- Does Affirm perform a credit check?
- Yes, when you first create an Affirm account, Affirm perform a "soft" credit check to help verify your identity and determine your eligibility for financing. This "soft" credit check will not affect your credit score.
- Why was I prompted to pay a down payment with a debit card?
- Affirms tries hard to approve every purchase but sometimes can't approve the full amount. When this happens, Affirm provides a debit card down payment option so that you may still complete your purchase right away.
- How do I pay my bills?
- You can pay your Affirm bills online at www.affirm.com/pay. It accepts payment by debit card, bank transfer, and check.
- Are there any penalties for paying off my loan early?
- No, there are no prepayment penalties or fees for paying off your loan early. Also, if you pay off your entire loan before the final due date, you will pay interest only for the period for which you borrowed the money. Affirm rebates any unearned portion of the finance charge for the remaining loan period. To see the total pay-off amount, go to your Affirm account and click on "Make Payment".
For more information, contact Affirm at help@affirm.com or by calling 855-423-3729.
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